Installation and Upgrading Help


CallingID LinkAdivsior 2.0 replaces CallingID Toolbar and Link Advisor versions.
  • If you are a current user simply click “Yes” when you are prompted to upgrade.
  • If you are about to install LinkAdvisor 2.0 for the first time on your PC click on 'Download' on any page in this site.
CallingID LinkAdvisor 2.0 downloaded executable detects and transparently replaces all outdated CallingID software.

All personalized settings will be preserved and used by CallingID LinkAdvisor 2.0.
  • What are the minimum system requirements for CallingID LinkAdvisor 2.0?

    A browser: Microsoft Internet Explorer version 5.0+ or Firefox 1.0+, AOL Browser, Chrome
    Running on: Windows 7 32/64; Vista 32/64; Windows XP Home; Windows XP Professional; Windows 2000; Windows ME; Windows 98 or Windows 2003 Server.
  • How do I install CallingID LinkAdvisor 2.0?

    To install CallingID LinkAdvisor 2.0 simply download the installation file by clicking on any Download Button on these pages, run the installation file and follow the instructions on the screen.
  • Where can I download CallingID LinkAdvisor 2.0?

    CallingID LinkAdvisor is downloadable for free use from any page on this site and is available at partner and certified download sites.
  • Why should I upgrade CallingID LinkAdvisor 2.0?

    To ensure that you have the most current protection. CallingID works tirelessly to keep you safe, informed and protected  from identity theft and fraud. We occasionally release major version upgrades such as LinkAdvisor 2.0 and periodic release updates to the software in your PC. Since most of the functionality is provided in the cloud using CallingID servers, changes to your CallingID PC software typically only occurs when some new PC application or operating software or a new PC-based link verification test approach needs to be supported. LinkAdvisor 2.0 includes additional application support and enables additional verification tests.
  • How do I upgrade CallingID LinkAdvisor 2.0?

    Your toolbar will notify you whenever a major update is released. Just click “Yes” and CallingID LinkAdvisor 2.0 will automatically uninstall your older version and install the newer one.
    If you'd like to upgrade your CallingID toolbar to the latest version now, Please click here
  • How can I tell which version of CallingID I'm using?

    To view your CallingID LinkAdvisor 2.0 version number simply click on the CallingID menu button and then on About...'. Your version number appears in the 3rd line from the top. If you are not currently using the latest version of CallingID a button will appear on the right to allow you to upgrade your toolbar to the latest version.
  • The installation doesn't finish. What should I do?

    If you've encountered errors during the installation process, you probably don't have permission to install security programs on your computer.
    • If you use a computer with several user accounts, ask the user who normally installs software on your computer to install CallingID LinkAdvisor 2.0 for you or log into the administrative user account.
    • If your computer is part of a network of computers, contact your Network Administrator and ask him/her to install CallingID LinkAdvisor 2.0 for you.
  • How do I run CallingID after installing it?

    There is no need to run CallingID LinkAdvisor 2.0 after installation. Simply open your browser as you normally would and you'll see the CallingID LinkAdvisor 2.0 toolbar at the top of the screen near the address bar and you will notice ratings when you mouse over links.
  • After installing CallingID LinkAdvisor 2.0 I don’t see it anywhere. What can I do?

    Please follow these steps:
    • If you're having trouble seeing the CallingID toolbar and you use Windows 2000, Windows 98 or Windows ME please make sure that the file you downloaded is the one suitable for your Windows version. If you are not sure click here to download the file suitable for all these versions of Windows.
    • An application running on your computer may have interfered with the installation of CallingID LinkAdvisor 2.0.To eliminate this exposure, simply restart Windows and the issue should automatically be resolved. (There is no need to reinstall CallingID).
    • Anti-spyware software often disables installation of web-browser add-on. CallingID LinkAdvisor 2.0 downloads are safe add-ons (see details on our download request page) in many cases the following steps will solve the problem:
      • Uninstall CallingID LinkAdvisor 2.0 (for a detailed description of the uninstall procedure, click here).
      • Disable your anti-spyware software
      • Install CallingID again
      • Enable the anti-spyware software
      • If the above procedures do not fix the problem try the following:
        • Internet Explorer Users:
          • Open Internet Explorer
          • Choose the 'Tools' menu
          • Choose 'Internet Options'
          • Click the 'Advanced' Tab
          • Scroll down to the 'Browsing' section and make sure the 'Enable third party browser extensions' option is checked
        • Firefox Users:
          • Open Firefox
          • Choose the "Tools" menu
          • Choose "Extensions"
          • Right click CallingID and choose "Enable"
            • (If already enabled, read * below)
            • Close Firefox (all open windows)
            • * If the extension is already enabled, disable it, close all Firefox windows, reopen Firefox, enable the extension again and close Firefox once more.
    • INTERNET EXPLORER ONLY - If the above procedures do not fix the problem try the following:
      • Open Internet Explorer
      • Choose the 'Tools' menu
      • Choose 'Internet Options'
      • Click the 'Programs' tab
      • Click 'Manage Add-ons' and make sure that CallingID is enabled
      • In the same window make sure that the 'BHO Class' who's publisher is CallingID is also enabled.
  • I am prompted to allow Internet access to CAGlobal.exe.  What should I do?

    Since CallingID LinkAdvisor 2.0 is a Software as a Service (SaaS) application with most of the service running on CallingID servers in the cloud you must set your personal firewall to allow CIDLightGlobal permanent access to the Internet.
  • Every site I visit is Rated as Verifying?Unknown?


    Since CallingID LinkAdvisor 2.0 is a Software as a Service (SaaS) application with most of the service running on CallingID servers in the cloud you must set your personal firewall to allow CIDLightGlobal permanent access to the Internet.
  • How do I remove CallingID Link Advisor 2.0?

    • Open the 'Start' menu
    • Choose 'Settings'
    • Choose 'Control Panel'
    • Click 'Add and Remove Programs'
    • Choose CallingID from the list (You may have to wait for the list to appear)
    • Right-Click 'Uninstall'
    • To change Firefox Search Default: Type "about:config" into the address bar and click "Enter",then click the "I'll be careful, I promise!" button. Type "keyword.URL" into the search box thatappears. Right-click on the "keyword.URL" entry and click "Modify", enter the search engine you would like to search from the address bar with